Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked 
questions about Huckleberry, ordering online, policies, and more.

General Questions

Ordering & Shipping

Contact Questions

1. General Questions

What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact us at or (415) 692-1110 as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Yes, come see us! We're located in Levi's Plaza in San Francisco 1255 Batter St Suite 120, San Francisco, CA 94111

2. Returns and Exchanges

Return Policy
If you are not completely satisfied with a Sephora purchase or gift for any reason, Sephora welcomes you to return new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase, in most cases. Returns that are made from 31-60 days after purchase are eligible for online credit (if returned to us by mail) or store credit (if returned in-store). In order to complete the return, you must have a proof of purchase.
Please review our return, refund, and exchange policies below for purchases made on, purchases of Sephora items on third-party marketplaces (including, but not limited to, Instagram, Google, YouTube and Facebook), purchases made in Sephora stores and Instacart, Doordash or Shipt orders. Products must be returned in new or gently used condition. Sephora monitors return activity for abuse and reserves the right to limit returns or exchanges at Sephora in all instances. Beauty Insider points and spend associated with all refunds will be removed when the transaction is processed. All returns are subject to validation and approval at Sephora’s discretion. If a return is not approved by Sephora for any reason, the item may not be returned to you. We may ask you for a driver’s license or government ID to verify your identity.


do i have to build my bike?
No. We ship our bikes 95% assembled. All you have to do when your bike arrives is mount the front wheel, handlebar, and pedals. When we ship your bike out, we'll send you simple three-step instructions to get your bike out of the box and on the road.
What if i want to change parts on the bike?
Discount on new parts. Add parts to same cart, we'll assume those parts should go on the bike. We'll reach out to confirm with you after you check out.

Road bikes over $1,500 come with trainer session in store. If the stem is not the right size for you, we'll swap out a comparable stem in the right size at no charge.
How do I know which size bike i am?
Sizing is different depending on brand and type of bike. In the photos and descriptions of each bike, you'll find a size guide for that specific model. If you're not sure how to find your size, give us a call at the shop (415) 692-1110 or send us an email at

What does 'in warehouse' mean?
We have two inventory locations, 'In Store' (our shop) and 'In Warehouse' (an offsite warehouse). We build and ship all bikes from our store, so inventory labeled as 'In Store' will ship out faster. Bikes 'In Warehouse' will take an additional 2-3 days to ship out as they have to come to the shop before they can be shipped to you.


What is your shipping policy?

Please note that our online bike inventory is not in real-time.  Please feel free to inquire about the status of any bike on our web site.

Bikes are shipped 95% assembled. We assemble the bike first and then remove the front wheel, handlebars, and pedals in order to put the bike into a box for shipping.  We ship via UPS ground unless you require other arrangements.

Non-Bike Items:

We typically ship via USPS priority mail, however in some circumstances we use UPS.  We charge a flat rate of $20.00 for orders to Canada.  For other international shipping rates, please contact us.

We accept 30-day returns on most standard items.  Bike returns are on a case-by-case basis. Just e-mail us or call us about what you need.  We are real people that will talk to you.


**We do NOT ship products to Alaska or Hawaii unless you pay for the shipping label.**

How long will shipping take?
Bikes ship through UPS and transit times are generally ____.

Parts and accessories, when not purchased with a bike, usually ship through USPS. Transit times are usually between 3 - 7 days, depending on shipping destination.
how are bikes shipped?
Bikes are shipped 95% assembled with only the handlebar, front wheel, and pedals removed. They'll arrive in a bike box, easily assembled and ready to ride.


Can I track my order?
You will get email notifications when we've received your order and when it ships. When it's in transit, you can track the package through the carrier (USPS, UPS, or FedEx).

Call us

(415) 692-1110

eMail us

Visit us at the Shop

1255 Battery St, Suite 120
San Francisco, CA 94111

MON - FRI: 11-6
SAT & SUN: 11-5
If your question isn't answered here, give us a call (415) 692-1110 or email us at