FREE U.S. SHIPPING ON ORDERS $2,500+ & ALL BROMPTON BIKES!

Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked 
questions about Huckleberry, ordering online, policies, and more.

General Questions

Ordering & Shipping

Contact Questions

1. General Questions

What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact us at sales@huckleberrybikes.com or (415) 692-1110 as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Yes, come see us! We're located in Levi's Plaza in San Francisco 1255 Batter St Suite 120, San Francisco, CA 94111

2. Returns and Exchanges

Return Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@huckleberrybicycles.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@huckleberrybicycles.com and send your item to: 1255 Battery Street, Suite 120, San Francisco California US 94111.

To return your product, you should mail your product to: 1255 Battery Street, Suite 120, San Francisco California US 94111.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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1. ORDERING A BIKE

do i have to build my bike?
No. We ship our bikes 95% assembled. All you have to do when your bike arrives is mount the front wheel, handlebar, and pedals. When we ship your bike out, we'll send you simple three-step instructions to get your bike out of the box and on the road.
What if i want to change parts on the bike?
Discount on new parts. Add parts to same cart, we'll assume those parts should go on the bike. We'll reach out to confirm with you after you check out.

Road bikes over $1,500 come with trainer session in store. If the stem is not the right size for you, we'll swap out a comparable stem in the right size at no charge.
How do I know which size bike i am?
Sizing is different depending on brand and type of bike. In the photos and descriptions of each bike, you'll find a size guide for that specific model. If you're not sure how to find your size, give us a call at the shop (415) 692-1110 or send us an email at sales@huckleberrybikes.com.

What does 'in warehouse' mean?
We have two inventory locations, 'In Store' (our shop) and 'In Warehouse' (an offsite warehouse). We build and ship all bikes from our store, so inventory labeled as 'In Store' will ship out faster. Bikes 'In Warehouse' will take an additional 2-3 days to ship out as they have to come to the shop before they can be shipped to you.

2. SHIPPING

What is your shipping policy?

Bikes are shipped 95% assembled. We assemble the bike first and then remove the front wheel, handlebars, and pedals in order to put the bike into a box for shipping.  We ship via UPS ground unless you require other arrangements.

Non-Bike Items:

We typically ship via USPS priority mail, however in some circumstances we use UPS.  We charge a flat rate of $20.00 for orders to Canada.  For other international shipping rates, please contact us.

We accept 30-day returns on most standard items.  Bike returns are on a case-by-case basis. Just e-mail us or call us about what you need.  We are real people that will talk to you.

PLEASE NOTE:

**We do NOT ship products to Alaska or Hawaii unless you pay for the shipping label.**

How long will shipping take?
Bikes ship through UPS and transit times are generally ____.

Parts and accessories, when not purchased with a bike, usually ship through USPS. Transit times are usually between 3 - 7 days, depending on shipping destination.
how are bikes shipped?
Bikes are shipped 95% assembled with only the handlebar, front wheel, and pedals removed. They'll arrive in a bike box, easily assembled and ready to ride.

3. ORDER STATUS

Can I track my order?
You will get email notifications when we've received your order and when it ships. When it's in transit, you can track the package through the carrier (USPS, UPS, or FedEx).

Call us

(415) 692-1110

eMail us

Visit us at the Shop

1255 Battery St, Suite 120
San Francisco, CA 94111

MON - FRI: 11-6
SAT & SUN: 11-5
If your question isn't answered here, give us a call (415) 692-1110 or email us at sales@huckleberrybikes.com.